351 posts
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Post by sam22 on Mar 19, 2024 12:11:12 GMT
Is it just me or if the DMT website sooooo painfully slow and timing out
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355 posts
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Post by lichtie on Mar 19, 2024 12:32:01 GMT
Nope I'm getting time-outs too. And they paused the queue earlier too.
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351 posts
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Post by sam22 on Mar 19, 2024 12:33:47 GMT
I was in immediately but 30 mins on not yet got tickets
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14 posts
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Post by markmc on Mar 19, 2024 12:53:31 GMT
Been struggling to purchase tickets for the last 40mins. Keeps timing out. Very frustrating.
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Post by ontheaisle19 on Mar 19, 2024 12:54:54 GMT
I was in immediately but 30 mins on not yet got tickets So frustrating. Online early. Joined the queue. Endured the delays. It got to my turn. I selected the performance and then the system crashed. Back in the queue. 1303 users ahead of me.
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851 posts
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Post by bordeaux on Mar 19, 2024 13:00:05 GMT
Just to say that if you see the Time Out or whatever message, refreshing does work for once. At each stage (choosing tickets, putting them in basket, going for payment) it seemed to time out and there was an error message, but each time I refreshed and it worked - though often took minutes. I nearly left the site to start again three or four times, but thankfully didn't.
I can't see any special cheap seats - front three rows are not on sale, or they have already been picked up by early buyers (which I doubt). Again, there is the frustrating question. Do I book early to get the best £50.00 seats or wait in the hope that the front three rows will be that price or the next price up?
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14 posts
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Post by markmc on Mar 19, 2024 13:05:11 GMT
I've managed to get tickets into my basket but now I've been trying to log in to my account for the last 5-10 mins. Not sure what has caused this. Normally the website is well able to handle traffic of this kind. The last time I had issues with DMT was booking Van Hove's All About Eve.
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1,265 posts
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Post by mkb on Mar 19, 2024 13:16:34 GMT
Booking to 4th January 2025. DMT+ on sale now. How are people getting this information? I have an active DMT+ account but have had nothing.
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4,648 posts
Member is Online
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Post by Jan on Mar 19, 2024 13:18:42 GMT
Do I book early to get the best £50.00 seats or wait in the hope that the front three rows will be that price or the next price up? They want us to book early. So I’m waiting.
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851 posts
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Post by bordeaux on Mar 19, 2024 13:38:54 GMT
Booking to 4th January 2025. DMT+ on sale now. How are people getting this information? I have an active DMT+ account but have had nothing. There was a pre-sale sign-up a couple of months ago. It's nice to have something for 2025 in the bag...
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1,265 posts
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Post by mkb on Mar 19, 2024 13:56:16 GMT
How are people getting this information? I have an active DMT+ account but have had nothing. There was a pre-sale sign-up a couple of months ago. It's nice to have something for 2025 in the bag... Last time I signed up for a pre-sale, I was told that was the reason I wasn't notified of a slightly earlier DMT+ sale, so the advice was never to register if you were a DMT+ member and wait for the regular DMT+ emails. That appears to have been nonsense then. And now, as others have reported, their website is running like a dog and impossible to book on. I was thrown out at the payment stage. Refreshing took me to a help page. Backing up twice and refreshing and resubmitting form data gave an error that I had no active booking. And of course the seats have not yet been released back to inventory.
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1,265 posts
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Post by mkb on Mar 19, 2024 14:02:26 GMT
In the last few minutes, something has been fixed, because the website is suddenly running at normal speed. Perhaps they restarted their servers while I was trying to pay?
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196 posts
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Post by rockinrobin on Mar 19, 2024 14:23:05 GMT
Sooo... My card was charged but then instead of receiving order confirmation I somehow landed on the help page that says the following: "We have been unable to take you to the requested page. To avoid any unwanted issues with your payment, we restrict the user from visiting any other page until the response is received from payment gateway". Has anyone of you experienced the same? Aarrrghh...
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Post by A.Ham on Mar 19, 2024 14:40:47 GMT
Sooo... My card was charged but then instead of receiving order confirmation I somehow landed on the help page that says the following: "We have been unable to take you to the requested page. To avoid any unwanted issues with your payment, we restrict the user from visiting any other page until the response is received from payment gateway". Has anyone of you experienced the same? Aarrrghh... DMT’s website usually displays that if you return to the booking pages after making a successful booking (presumably so you don’t make a second booking in error) so your booking has likely gone through. Check your email / account order history as details may be there…
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1,265 posts
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Post by mkb on Mar 19, 2024 15:23:17 GMT
Sooo... My card was charged but then instead of receiving order confirmation I somehow landed on the help page that says the following: "We have been unable to take you to the requested page. To avoid any unwanted issues with your payment, we restrict the user from visiting any other page until the response is received from payment gateway". Has anyone of you experienced the same? Aarrrghh... DMT’s website usually displays that if you return to the booking pages after making a successful booking (presumably so you don’t make a second booking in error) so your booking has likely gone through. Check your email / account order history as details may be there… I got it *before* the credit card entry page. You have to close everything down and start again. Some really dodgy coding by their web developers.
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110 posts
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Post by Sotongal on Mar 19, 2024 17:45:58 GMT
I was in an online queue for about half an hour, managed to get tickets, went to the payment page and it dropped out saying Bad Gateway Error. So, I rang the Box Office and after about fifteen minutes it was answered and a very nice Box Office guy said my tickets were still held in my account and so I paid for them over the phone. He did say they were having some problems with so many people online queueing for tickets.
This is the second time in about a month when I’ve online queued for tickets (last one was the Mayflower Theatre, Southampton’s new system)where there’s been problems.
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351 posts
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Post by sam22 on Mar 19, 2024 22:08:40 GMT
I gave up initially but then logged back on at 3pm and sailed through!
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Post by cavocado on Mar 20, 2024 12:12:42 GMT
Just to say that if you see the Time Out or whatever message, refreshing does work for once. At each stage (choosing tickets, putting them in basket, going for payment) it seemed to time out and there was an error message, but each time I refreshed and it worked - though often took minutes. I nearly left the site to start again three or four times, but thankfully didn't. I can't see any special cheap seats - front three rows are not on sale, or they have already been picked up by early buyers (which I doubt). Again, there is the frustrating question. Do I book early to get the best £50.00 seats or wait in the hope that the front three rows will be that price or the next price up? I was just on the phone to the box office about something else and asked when those front seats will be on sale for Oedipus. They said they haven't been told by the producers how those seats will be sold - could be kept for day seats, lottery, under 30s or just put on normal sale at a later date, but no info as yet.
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5,588 posts
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Post by lynette on Mar 20, 2024 14:39:47 GMT
I’m thrilled people got thru to box office. I called after struggling to get tix in the Byzantine system online and found the line closed. Eventually the site seemed to cough into clarity and I got a couple of tix. Silly money but am assuming will look cheap as the dynamically stun the punters as time goes on.
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